Refund Policy

01Overview

Vision NFT facilitates payments and on-chain minting. Blockchain transactions are generally irreversible. This policy explains when refunds may be possible and how to request support.

02Non‑Refundable Items

• Completed on-chain mints and blockchain network fees.
• Transactions that have been successfully processed by the payment provider and minted to a wallet.

03When a Refund May Be Considered

• Payment was captured but the mint did not complete due to a verified platform error.
• Duplicate charge for the same order/session.
• Other exceptional cases at our sole discretion, subject to provider constraints.

04How to Request a Refund

Contact support with your payment/session ID, wallet address, and any relevant timestamps. We may request additional information from the payment provider to investigate.

If a refund is approved, the processing time depends on the payment provider and your financial institution.